At dawi11, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a player on our platform. We encourage you to read this document in full.
All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL encryption, ensuring your personal and financial information cannot be intercepted.
dawi11 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances — not now, not ever.
We collect only the data strictly necessary to operate your account, process transactions, and meet our legal and regulatory obligations — nothing more.
Where we engage trusted third-party processors (payment gateways, KYC providers), we share only the minimum data required and bind them to strict confidentiality obligations.
You have genuine rights to access, correct, export, and request deletion of your data. dawi11 responds to all verified data requests within 30 days.
We retain personal data only for as long as necessary for its stated purpose or to comply with legal obligations. Retention periods are defined explicitly in this policy.
Throughout this Privacy Policy, the following terms carry the meanings assigned below:
dawi11 is the Data Controller responsible for the personal data collected through the platform. dawi11 holds an international gaming licence and operates the platform for players across Indonesia and other eligible jurisdictions. All data-related enquiries, access requests, and complaints should be directed to the dawi11 Data Protection contact listed in Section 15 of this policy.
dawi11 is committed to processing personal data in a lawful, fair, and transparent manner, and to collecting only what is necessary for clearly stated purposes. This policy is reviewed and updated at minimum annually, or whenever a material change to our data-handling practices occurs.
dawi11 collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, KTP / passport number | Account registration, KYC verification, age check |
| Contact Data | Email address, mobile number, residential address (Indonesia) | Account communications, withdrawal verification |
| Financial Data | Bank account name & number ( BCA, BRI, BNI, Mandiri, etc.), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Deposit & withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session tokens | Security monitoring, fraud prevention, platform optimisation |
| Usage Data | Pages visited, games played, bet history, login timestamps, click patterns | Platform improvement, responsible-gaming monitoring |
| Communication Data | Support chat transcripts, email correspondence, WhatsApp messages to support | Customer service, dispute resolution, quality assurance |
| Marketing Preferences | Opted-in promotion channels, preferred product categories | Delivering relevant promotional communications (opt-in only) |
dawi11 collects personal data through the following channels:
dawi11 processes your personal data under one or more of the following legal bases:
dawi11 uses collected personal data for the following purposes:
dawi11 engages a limited number of trusted third-party data processors to perform specific functions on our behalf. These processors are permitted to use your data only for the purpose for which they were engaged and are bound by contractual data-processing agreements that impose strict confidentiality and security obligations. Categories of processors include:
dawi11 may disclose personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by applicable law, valid legal process, or an order issued by a competent authority. In such cases, dawi11 will disclose only the minimum data necessary to fulfil the legal requirement, and will notify affected players where legally permissible.
dawi11 does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. Your data is an asset held in trust, not a product.
In the event of a merger, acquisition, or sale of all or a material portion of dawi11's assets, personal data held by dawi11 may be transferred to the acquiring entity. Players will be notified of any such transfer and any material change to data-handling practices via email and a prominent notice on the platform at least 30 days before the transfer takes effect.
dawi11 uses the following categories of cookies on the platform:
You may manage or disable non-essential cookies through your browser settings at any time. Disabling strictly necessary cookies may impair your ability to log in or use core platform features. dawi11 does not use third-party advertising cookies or behavioural retargeting pixels.
dawi11 implements a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures include:
dawi11 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory obligations. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | AML / licensing regulatory obligation |
| KYC documents | 5 years from submission date | AML regulatory obligation |
| Transaction records | 5 years from transaction date | AML / financial record-keeping obligation |
| Betting & game history | 3 years from activity date | Dispute resolution, responsible-gaming monitoring |
| Support communications | 2 years from last interaction | Quality assurance, dispute resolution |
| Marketing preferences | Until consent is withdrawn or account closed | Consent |
| Technical / log data | 90 days from collection | Security monitoring, fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
As a player on the dawi11 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to the contact details in Section 15. dawi11 will respond to all verified requests within 30 calendar days.
Request a copy of the personal data dawi11 holds about you, along with details of how and why it is processed.
Request correction of any inaccurate or incomplete personal data held on your account.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to overriding legal retention obligations.
Request that processing of your data be paused while a correction or objection request is being assessed.
Receive a structured, machine-readable copy of personal data you provided directly to dawi11, in a commonly used format such as JSON or CSV.
Object to processing based on legitimate interests or for direct-marketing purposes. Objections to marketing will be actioned immediately; other objections will be assessed case by case.
The dawi11 platform is strictly for adults aged 21 years and over. dawi11 does not knowingly collect personal data from anyone under the age of 21. Age verification is conducted as part of the KYC process before withdrawals are approved, and dawi11 reserves the right to request proof of age at any point during a player's registration or account lifecycle.
If dawi11 becomes aware that personal data has been collected from a person under the age of 21, the associated account will be immediately suspended, the data deleted, and any deposits returned net of bonuses received. If you believe a minor has registered an account on dawi11, please contact support immediately at [email protected].
dawi11's primary player base is located in Indonesia. However, as an internationally licensed operator, some of our data processors — including cloud infrastructure providers and KYC verification services — may store or process data in jurisdictions outside Indonesia. Where such transfers occur, dawi11 ensures that appropriate safeguards are in place, including contractual clauses that impose data-protection standards equivalent to those applied within the platform's licensing jurisdiction.
dawi11 does not transfer personal data to jurisdictions that do not offer an adequate level of data protection without first implementing contractually binding protective measures.
dawi11 reserves the right to update this Privacy Policy at any time. When changes are material — such as a change to what data we collect, how we use it, or with whom we share it — we will notify you via the email address registered on your account and display a prominent notice on the platform at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the platform after the effective date of a revised policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.
For all privacy-related enquiries, data rights requests, or complaints regarding dawi11's handling of your personal data, please contact us through the following channels. All contact details are provided as plain text and are not clickable links:
When submitting a data rights request, please include your full registered name, the email address associated with your dawi11 account, and a clear description of your request. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days.
For concerns related to responsible gaming, self-exclusion, or deposit limits, please visit our dedicated Responsible Gaming page, or review our full Terms & Conditions for the complete contractual framework governing your use of the platform.
Our support team is available around the clock to address any privacy concern or data request. You can also review our Terms & Conditions for the full legal framework, or visit our FAQ for quick answers.
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