Gambling is entertainment. At dawi11, we are fully committed to ensuring that every player on our platform — from Jakarta to Bali, Surabaya to Medan — can enjoy sports wagering, live casino, slot games, and togel (Indonesia's traditional numbers lottery) in a safe, controlled, and responsible environment. Our responsible gaming framework gives you real tools to stay in control, every session.
dawi11 has built a comprehensive set of player-protection tools and policies designed to promote healthy gambling habits and intervene early when patterns suggest a player may need support.
Request a voluntary self-exclusion for a minimum of 6 months or permanently. During exclusion, your account is locked, all marketing stops, and re-registration attempts are automatically blocked.
Set a daily, weekly, or monthly deposit cap on your account. Once set, limits take effect immediately. Reducing a limit is instant; increasing a limit requires a 7-day cooling-off period.
Take a short break from the platform by activating a time-out — available in durations of 24 hours, 7 days, or 30 days. Your account is suspended for the selected period and cannot be reactivated early.
dawi11 monitors player session length, frequency, and wagering patterns. Our responsible-gaming system flags unusual or high-risk patterns and triggers an automatic welfare check from our support team.
All players must be at least 21 years of age. Age is verified during KYC before the first withdrawal. dawi11 will immediately close any account found to belong to a person under 21 and return deposits.
Our Indonesian-speaking welfare support team is available around the clock, every day of the year. Reach us via email or WhatsApp — details at the bottom of this page and in the Contact section.
Every responsible gaming tool listed below is available free of charge and can be activated by contacting dawi11 support at any time. All requests are processed immediately unless otherwise stated. There is no penalty, no delay, and no judgment for using these tools — they exist for your benefit.
A voluntary, irrevocable block on your account. Choose from a 6-month minimum, 1-year, 2-year, 5-year, or permanent exclusion. Once active, the exclusion cannot be reversed until the selected period has fully elapsed.
Permanent Available IrrevocableCap the maximum amount you can deposit within a defined rolling period. Available as a daily, weekly, or monthly limit denominated in Indonesian Rupiah (IDR). Reductions are effective immediately; increases apply after a 7-day cooling period.
Daily / Weekly / MonthlySet a maximum net loss threshold over a rolling period. Once your losses reach the defined cap, wagering is suspended for the remainder of that period regardless of your account balance.
Daily / Weekly / MonthlyPause your account temporarily for a fixed period — 24 hours, 7 days, or 30 days. No wagering, no deposits, and no marketing communications during the time-out. The account resumes automatically at the end of the period.
24h / 7d / 30d Non-ReversibleOpt in to receive an on-screen notification at regular intervals — every 30, 60, or 90 minutes — reminding you how long your current session has been active and prompting you to consider taking a break.
30 / 60 / 90 minRequest a personal gambling summary at any time — including total deposited, total wagered, net win/loss, and time spent on the platform in the past 30 days. Knowledge is your best protective tool.
On-Demand| Limit Type | Period Options | Currency | Effective On Reduction | Effective On Increase |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | IDR (Rp) | Immediately | After 7-day cooling period |
| Loss Limit | Daily / Weekly / Monthly | IDR (Rp) | Immediately | After 7-day cooling period |
| Session Time-Out | 24h / 7 days / 30 days | N/A | Immediately | Not reversible during period |
| Self-Exclusion | 6m / 1y / 2y / 5y / Permanent | N/A | Immediately | Not reversible during period |
ADULTS ONLY
dawi11 operates a zero-tolerance policy on underage gambling. You must be at least 21 years of age to register an account, make a deposit, place a wager, or claim any bonus on the dawi11 platform. This applies to all players across Indonesia — whether you are in Jakarta, Surabaya, Bandung, Bali, Medan, or any other city or province.
Age verification is mandatory as part of the KYC process. Before your first withdrawal is approved, you will be required to submit a government-issued Indonesian identity document — such as a KTP (Kartu Tanda Penduduk) or valid passport — confirming that you are 21 or older. dawi11 reserves the right to request age verification at any stage of the account lifecycle.
Any account found to belong to a person under the age of 21 will be immediately closed, all winnings will be forfeited, and the original deposit amount will be returned to the payment method used. If you are aware of a minor who has registered on the platform, please contact our support team at once.
Honest self-reflection is one of the most powerful tools available to any gambler. Review the questions to the right — if you answer "yes" to two or more, we strongly encourage you to use one of dawi11's responsible gaming tools or reach out to our support team for confidential guidance.
There is no shame in recognising that gambling habits need adjusting. Our team is trained to assist without judgment, and all conversations are treated with strict confidentiality. You can also visit our FAQ page for quick answers on activating account limits.
Talk to Support NowAnswer honestly. This checklist is for your benefit only — your responses are not recorded or shared.
Do you find yourself gambling with money that was set aside for essential expenses such as rent, groceries, or loan repayments?
Have you tried to cut back on gambling but found it difficult or impossible to stop once you have started a session?
Do you feel irritable, restless, or anxious when you are unable to gamble, or when you think about reducing how often you play?
Have you borrowed money — from friends, family, or informal lenders — specifically to fund gambling activity?
Have close friends or family members expressed concern about how much time or money you spend gambling?
Do you often chase losses — continuing to gamble after a losing session in an attempt to recover the money lost?
Has gambling caused you to miss work, neglect family responsibilities, or withdraw from social activities you previously enjoyed?
Activating any of dawi11's responsible gaming controls is straightforward and takes only a few minutes. All tools are implemented immediately upon a verified request. Follow the steps below to get a limit or restriction in place today.
Reach out via email at [email protected] or via WhatsApp at +62 811 0000 1121. Our welfare team is available 24/7 WIB (UTC+7), including weekends and public holidays such as Idul Fitri and Independence Day.
Tell the agent which tool you want — self-exclusion, deposit limit, loss limit, time-out, or session reminder. Specify the period or amount you want to apply. You do not need to explain your reasons.
For account-level restrictions such as self-exclusion and time-outs, the support agent will verify your identity using your registered email address and account details to ensure the request is genuine.
Once verified, your chosen restriction is activated instantly. You will receive a written confirmation via email. For self-exclusion, all marketing communications will also be suspended within the same session.
For self-exclusions and extended time-outs, our welfare team will send a follow-up message at the midpoint of the exclusion period to offer support resources and check in on your wellbeing.
Responsible gaming is not only about using control tools — it is also about approaching gambling with the right mindset from the start. dawi11 encourages all players to adopt the following principles every time they open the platform.
Our dedicated responsible gaming support team is available around the clock — 24 hours a day, 7 days a week, all year — including during Ramadhan, Idul Fitri, Nyepi, and all Indonesian public holidays. All conversations are strictly confidential. Contact details below are plain text only and are not clickable links.
For full terms governing account restrictions and responsible gaming obligations, please review our Terms & Conditions. For data privacy questions related to responsible gaming records, see our Privacy Policy.
Review our full Terms & Conditions for the rules governing account restrictions, or visit our FAQ for quick answers on how to activate any responsible gaming tool on your dawi11 account.
Visit the FAQ Terms & Conditions21+ only | Gambling should be fun — if it stops being fun, use our tools or talk to us | Privacy Policy